"The Forsaken," much like "The Storyteller" and "The Passenger," highlights how DS9 can deliver with character insight and development almost every time, even when the plotline fails to be remotely compelling. In this case, a computerized "entity" invades the computer system and causes problems throughout the station. Included in these problems is Odo and Lwaxana Troi being stuck in a turbolift—an unlikely character combination that provides a surprising amount of well-realized characterization.
Lwaxana's lusting after the understandably frightened Odo is initially annoying, but it slowly mellows into reasonable dialog that's unexpectedly affecting. The episode opens the door to some of Odo's mysterious backstory, and shows the constable in a moment of weakened personal pride. Lwaxana's reaction to the situation is nicely handled.
Also entertaining is the always-reliable Meaney as an O'Brien frustrated with a hopeless computer system, as well the notion of Sisko passing off the duty of entertaining visiting ambassadors to an unfortunate Doctor Bashir. What doesn't work here is the completely routine computer-induced mania and its predictable wrap-up, and the unnecessary imperilment of Bashir and the ambassadors in the lackluster finale. The characters work, but the story lacks originality.